Returns & Refunds Policy

We are very proud of the jewellery created at Anglo-Continental, but we also understand that despite everybody’s best efforts, sometimes an item may not be exactly what was envisioned. We offer a 30 day no questions asked refund guarantee on all of our finished jewellery, both new and vintage, or you can exchange your purchase for an item of equivalent value, also within 30 days.  We are also able to quote for adjusting items in our workshops to meet your needs, such as re-sizing to a different finger size, in case you are buying as a surprise for someone else.  If you are unsure about your finger size, please check it using a ring-sizer (available from as little as £1.50 via websites such as Amazon) or contact us so we can post one out to you.

Our refund policy applies to all items listed on this website. If you have had an item made to order using our bespoke design service, unfortunately we would not be able to offer a refund or exchange. In the unlikely event that an item made using this service is not to your full satisfaction, we will endeavour to work with you to overcome any concerns.

If you’d like to speak to us about a refund, contact us and we’ll be happy to assist. 

As a valued customer, you have 30 days from the day you receive your item of jewellery to return it to us for a full refund (excluding return Special Delivery postage).  This applies to all new items and all vintage items purchased online via this website.  It excludes any items which have been sent to us for repair or re-design, and any bespoke made-to-order items.  

To be eligible for a return/refund, the item of jewellery must be in the same condition that you received it and should be in the original packaging.  

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Please follow the steps outlined below to complete a return:

1. Let us know as soon as possible by email that you will be returning the item:
   email: acfinejewels@gmail.com 
   For insurance reasons, please do NOT post the item back to us until we have responded to your email.
2. When you have received our acknowledgement e-mail, the item of jewellery should be carefully packaged in the jewellery/ring box provided when it was delivered and returned by Royal Mail Special Delivery.  This is essential, so you can prove that you sent it and we can track its progress. Send it to:
   Anglo-Continental Jewellery
   Suite 50, 5th Floor
   88-90 Hatton Garden
   LONDON
   EC1N 8PN
   Please enclose a copy of your purchase receipt with the returned item of jewellery.  
3. Please keep a careful record of the tracking number/receipt provided by the Post Office and e-mail a copy of this tracking number to us.  
4. On safe receipt and inspection of the returned item, we will contact you again by email to confirm that we have received it.  We will also advise you when approval of your refund has been made.
5. The refund should be processed within 30 days – a credit will be applied to your original method of payment. The money refunded will cover the jewellery purchase price in full.  You only have to meet the cost of sending the item back to us by Royal Mail Special Delivery.  

We reserve the right to refuse a refund in situations including but not limited to:

• Any item not in its original condition, that is damaged or missing parts for any reason not due to error on our part
• Any item that is returned more than 30 days after delivery

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