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FAQs
FAQs
For your peace of mind, we are members of the London Diamond Bourse and the UK’s National Association of Jewellers. All our jewellery is guaranteed to be as described in this website and as detailed on invoices. If an independent gemstone certificate is not already included, we can supply a London based laboratory certificate for a small additional fee. Please be careful of buying gemstones and jewellery on-line that has not been manufactured and checked against UK standards.
We also provide our own free valuation for insurance purposes, setting out exact details of the item and retail replacement cost(s), with every piece of jewellery purchased.
Where is Anglo Continental Jewellery based?
We are a family run business based in the famous jewellery area of Hatton Garden, London. The family has been well established in the trade for over 60 years! We are members of the London Diamond Bourse, meaning we have direct access to the best quality diamonds and precious stones from ethical sources.
Is it possible to try jewellery on before I buy?
Anglo Continental Jewellery is an online only business, but we can arrange private viewings by appointment in Hatton Garden, or collections in person if required. Please get in touch for more details.
Can the size of a ring be changed after ordering?
Of course! Ring sizes are specified when you order, but we are able to alter most of our rings by up to two full sizes, without any additional charge. Please allow up to two extra weeks for delivery, if resizing is required.
Do you ship internationally?
We offer free delivery within the UK and to specified international locations. You can view details regarding our shipping terms and procedures here. Please note that for items shipped outside the UK, all local import charges and taxes are the responsibility of the buyer.
Do you offer layaway scheme (putting a deposit down and paying the remainder over time)?
We do! You can view details regarding our layaway scheme here. After payment in full has been received, the item will be posted by Special Delivery with full tracking details provided.
What can I do if I order an item jewellery and it doesn’t suit me?
Don’t worry. We are happy for you to return or exchange your purchase within the specified time period. Please see details of our Refund Policy here.
Do you ever buy jewellery from private sellers?
If you would like us to look at an item of 18ct or platinum jewellery that you are interested in selling, please send details and photos and we will get back to you as quickly as possible. If it’s something our team feel will fit well in our collection, we may then ask you to post it to us via Special Delivery, so we provide a fair and accurate offer for you to consider, without obligation.
Do you offer part exchange?
We are happy to consider part exchange on quality items of jewellery. We are not able to consider 9ct gold jewellery in part-exchange. Please get in touch with details and photos and we will get back to you as quickly as possible.
Do you have other questions, or do you need more information?
You can WhatsApp us on: . You can also give us a call on +44 207 404 3151 for a chat during office hours. For other methods of getting in touch see here.
Is our jewellery hallmarked?
All our jewellery carries a UK assay office hallmark if it we have made it ourselves, or it has been made in the UK. Vintage and pre-loved jewellery that has been made abroad will usually have a continental hallmark for either 18ct gold or platinum.
Does our jewellery come with a guarantee?
A 12 month repair guarantee on all new items of jewellery is provided, with the exception of when an item has been worn heavily and damaged due to lack of care. For example - if a bracelet gets caught on a door handle and the clasp snaps, or if a ring is worn daily by someone who works with their hands or falls heavily and then get dented or broken. All items may be returned for a full refund within 14 days, if they are not as described in the listing. See our Refund Policy for more information.
Bespoke pieces are made just for you and cannot be returned. We will work with you prior to order to ensure the item meets your requirements.
Do you do repairs to jewellery you haven’t manufactured?
Please contact us with details and photos for a quote (18ct gold and platinum jewellery only).
I want to buy a ring for someone - but I don’t know their size.
The best way is to get their finger sized at a professional jewellery store, but if you’re not able to do this you can order a ring sizer online which should give an accurate measurement of a UK ring size.
If you have a ring that fits the person you are buying for, you can use this to measure the inside diameter across the middle, then use Google to convert this to a UK ring size.
Please don’t use a tape measure or piece of string to measure a finger - both are soft, flexible and the string is stretchy, you will not get an accurate measurement. Platinum and gold are rigid and will fit entirely differently to something as flexible as a tape measure or string!
Where is our jewellery made?
All bespoke jewellery is made and finished in our London workshops. Other new items are finished and hallmarked in the UK. Vintage and pre-loved items may have been made in the UK or abroad – please contact us for further information.
Can you melt down old pieces of jewellery and make them into something new?
If you have items of jewellery for scrapping it is advisable to contact a specialist company for this.
Do you make bespoke rings and special commissions?
Of course! Just get in touch to discuss your requirements with a member of our family team.
How do you offer value for money?
By having no costly retail shops, overheads and staff, and by selling direct to the customer on line. We have gained our reputation through recommendations and satisfied customers – this means we can supply high quality jewellery at fair and affordable prices.
I want to buy something as a present:
If you’re buying a present and want it to be delivered, we can include a gift card with your chosen script/message, a jewellery box and gift packaging.
Where do our diamonds, gemstones and materials come from?
We are committed to responsible sourcing. To the best of our knowledge, we do not use materials that come from conflict areas in jewellery that we manufacture. We strive to conduct business in a professional manner which is honest and ethical, working with both customers and suppliers to meet high quality standards and complying with national laws and regulations.
How can we help you today?
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